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| Returns and Exchanges | Your satisfaction is our top priority.
If for any reason you are not satisfied with your purchase, please return the article in its original unused condition within 30 days and we will gladly refund your purchase price. (Shipping charges not refunded unless the reason for return is due to our error - wrong item, defective product, etc.) Special order items may be subject to a 20% re-stocking fee.
Included with every order is an invoice/packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of this slip for instructions on how to return or exchange your item(s). We suggest that you return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Please include a contact phone number, email address or fax number in case we have any questions about your return.
We handle returns with exchange requested as two separate transactions. While we will charge your credit card for the second item, we'll promptly refund the amount of the original item, upon receipt of your return.
We inspect all items prior to shipping and every effort is made to ship orders correctly. However, if an item is received either damaged or incorrect item shipped, you must notify us within 10 days of receipt of order and we will make arrangements for replacement items to be sent. Claims will not be accepted after this time period.
Unless the exchange occurred as a result of our error, we do not refund postage and handling.
Please send all returns or exchanges to:
Absolute Stores / Returns
54 Great Hill Rd
Naugatuck, Ct 06770
Toll Free 1-877-532-6588
International Calls - 1-203-723-8437
Fax 203-723-2758
Absolties@aol.com
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